In the event which you are unable to make payment on a VostroNet Account due to financial hardship reasons, it is critical you engage with VostroNet to discuss your situation as soon as possible to make a suitable payment arrangement plan. Contacting VostroNet early is very important in allowing us to provide the most assistance with making a plan to manage your debt with us.
In times of genuine hardship, we understand that customers or their financial counsellors deserve easy access to empathetic and skilled staff. We provide this service by training our accounts staff to correctly identify customers who may be dealing with financial hardship.
Please contact our Customer Service team and request to engage with the Customer Service manager. If you require counselling assistance or additional help VostroNet suggests contacting The Salvation Army or Financial Counselling Hotline on 1800-007-007.